Wirecutter’s Jason Chen Breaks Down Your Biggest Black Friday & Holiday Shopping Doubts

Jason Chen answers your top Black Friday shopping questions. Jason Chen answers your top Black Friday shopping questions.

19. How to Shop Safely From New or Lesser-Known Brands

Research reviews, check return policies, and verify website security before buying from unfamiliar brands.
Research reviews, check return policies, and verify website security before buying from unfamiliar brands.

With the explosion of online marketplaces, many unfamiliar brands flood the Black Friday ecosystem. Some offer great value, but many others are risky.

Jason Chen’s checklist for evaluating new brands:

1. Check the Brand History

Does the company have a track record of reliable products?

2. Read User Reviews Carefully

Avoid pages filled with:

  • Repetitive review wording
  • Too many 5-star reviews posted on the same day
  • No verified purchase tags

3. Look for Third-Party Reviews

Wirecutter’s independent tests often expose cheap copycats.

4. Analyze Warranty & Return Policies

Brands with 30-day warranties may not stand behind their product.

5. Compare with Known Competitors

If a new brand’s specs are too good to be true at half the price, they usually are.

Chen frequently reminds shoppers that unfamiliar brands often cut costs in durability, not in specifications. A product may look premium in photos but fail quickly in real use.