Wirecutter’s Jason Chen Breaks Down Your Biggest Black Friday & Holiday Shopping Doubts

Jason Chen answers your top Black Friday shopping questions. Jason Chen answers your top Black Friday shopping questions.

17. The Psychology Behind Holiday Sales

Retailers use scarcity, urgency, and anchoring to influence holiday shopping decisions.
Retailers use scarcity, urgency, and anchoring to influence holiday shopping decisions.

Jason Chen often talks about the behavior traps that retailers set during holiday shopping. Understanding these psychological triggers helps shoppers avoid manipulation.

A. The Scarcity Trap

Retailers display:

  • “Only 3 left!”
  • “Selling out fast!”

Many times, this is algorithmically generated urgency, not reality.

B. The Countdown Timer Illusion

Most countdowns reset automatically when the timer ends.

C. Emotional Anchoring

A product listed at ₹20,000 and “discounted” to ₹9,999 makes the offer appear irresistible—even if the real value lies closer to ₹9,999 year-round.

D. Social Pressure

Seeing “12,000+ people bought this today” triggers FOMO.

E. Bundle Bias

People often believe bundled items equal a better deal, even if the add-ons are low-quality.

Chen says shoppers can defend themselves by:

  • Sticking to a shopping list
  • Comparing real specifications
  • Ignoring fake urgency
  • Using trusted price trackers